Managing order cancellations and refunds can be challenging because they require clear communication and quick resolution with customers. InkSoft’s latest cancel & refund workflow update makes this process smoother, faster, and more customizable than ever before.

What’s New?

This update allows users to view, edit, and save changes to email templates directly within the Cancel & Refund workflow. This centralizes everything you need to manage cancellations and refunds in one place instead of navigating to different parts of the InkSoft platform.

 

Here’s an overview of how the Cancel and Refund Workflow works: 

Why Does This Matter?

  • Integrated Email Editing: Now, you can modify email templates on the fly, making custom-tailored communication possible for each customer’s situation. Whether that’s a last-minute change or a unique cancellation reason, you can adjust your messaging without leaving the workflow.
  • Improved Efficiency: With a centralized cancellation process, you and your team save time and reduce extra steps for completing a cancellation. In addition to speeding up your workflow, this new feature helps reduce errors for a better overall customer experience. 
  • Enhanced Customization: The ability to quickly tweak email messages ensures you send customers personalized and accurate information, improving their experience and maintaining your business’s reputation as a shop that pays attention to its customers’ needs.
  • Streamlined Operations: With tasks consolidated into a single workflow, your admin team can manage cancellations more easily, enhancing overall productivity and user satisfaction.

Who Benefits from the Update? 

Whether you’re managing a large volume of orders or handling occasional cancellations, this improved workflow benefits all InkSoft users. It helps you communicate more effectively with your customers, ensuring they have a positive experience even when things don’t go as planned.

Not an InkSoft customer yet? Book a demo to learn how this new feature can make your order management process more efficient and customer-focused!